Refund policy

At 70MM Tee Studio, we strive to provide high-quality ready-designed T-shirts, custom-printed T-shirts, and bulk orders. Since many of our products may be specially printed or customized according to customer requirements, cancellation and refund eligibility may vary depending on the order type and production status.

1. Order Cancellation

Ready-Designed T-Shirts

Orders for ready-designed T-shirts may be cancelled if the cancellation request is received before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Custom-Designed T-Shirts

Custom-designed orders are specially prepared and printed according to the customer's requirements.

Cancellation requests must be made before the printing or production process begins.

Once customization, printing, or production has started, the order generally cannot be cancelled or refunded because the product has been specially prepared for the customer.

Bulk Orders

Bulk orders are processed specifically according to the agreed quantity, design, sizes, colors, and printing requirements.

Cancellation terms for bulk orders may depend on the production stage and the specific agreement made at the time of ordering.

Once production has started, cancellation may not be accepted.

2. Refund Eligibility

Refunds may be considered in the following situations:

The wrong product was delivered due to an error on our part.
The product has a manufacturing or printing defect.
The product received is significantly different from the confirmed order.
The order cannot be fulfilled due to an issue from our side.
A refund is approved after reviewing the specific case.

Customers may be required to provide photographs or videos of the product and packaging to help us verify the issue.

3. Non-Refundable Situations

Refunds or returns may not be accepted for:

Change of mind after placing an order.
Incorrect size selected by the customer.
Incorrect color or design details provided by the customer.
Customer-provided design or artwork errors.
Products that have been washed, worn, damaged, altered, or used.
Custom-printed products where production has already started.
Delays caused by incorrect or incomplete customer information.
Orders refused or returned because the customer was unavailable to receive the shipment.

4. Size-Related Issues

Customers are responsible for selecting the correct T-shirt size before placing an order.

Please refer to the size chart provided on the product page before purchasing.

A size exchange or refund may not be available if the customer has selected the wrong size.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrectly printed product, please contact us within 48 hours of delivery.

Please provide:

Order number
Clear photographs of the product
Photographs/videos of the packaging, if applicable
Description of the issue

Our team will review the request and determine the appropriate resolution.

6. Exchange / Replacement

If an issue is confirmed to be caused by 70MM Tee Studio, we may provide a replacement or another suitable resolution depending on product availability and the nature of the issue.

Replacement products may be subject to availability.

7. Refund Processing

Once a refund has been approved, the refund will be processed through the applicable payment method used for the original order, where possible.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.

8. Cancellation After Dispatch

Orders cannot normally be cancelled once they have been dispatched.

If an order is returned to us because of an unsuccessful delivery, additional shipping charges may apply if the customer requests re-shipment.

9. Custom Design Approval

For custom-designed products, customers are responsible for checking and approving the design, artwork, text, colors, and other customization details before production.

Once the customer approves the design and production begins, changes, cancellations, or refunds may not be accepted due to the customized nature of the product.

10. Bulk Order Cancellation

For bulk orders, cancellation and refund terms may vary depending on the order quantity, customization requirements, advance payment, and production stage.

Customers are advised to confirm all order details before approving bulk production.

11. How to Request a Cancellation or Refund

To request a cancellation, refund, replacement, or report an issue with your order, please contact us through the contact details provided on our website.

Please include your order number and relevant details so that our team can review your request.

12. Policy Changes

70MM Tee Studio reserves the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be published on this page with the updated effective date.